Financial Crime Operations Manager

About this role

LemFi (Series B) is building the go-to financial app for the Global South.
Moving to a new country shouldn’t mean starting from zero. That's why our
team of 400+
spanning
20+ countries
is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live.


What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth.


With
millions of users
across the globe, we process over
$1B in monthly transactions
to
30+ countries
, proving that borders shouldn't limit financial opportunity.


The Role
You will be the engine behind
LemFi’s Financial Crime Operations
. Your primary focus will be
leading investigations, streamlining unblocks, and improving operational efficiency
to protect our customers while maintaining regulatory compliance.


You won’t just manage queues; you will
design and optimise workflows, implement data-driven improvements, and lead a high-performing team
that ensures financial crime is prevented without compromising the user experience.


How You'll Contribute

• Lead & Develop: Manage and mentor the Financial Crime Operations team, overseeing investigations, unblocks, and analyst performance.
• Drive Operational Excellence: Own key KPIs such as Time-to-Unblock, investigation turnaround, and QA accuracy, ensuring workflows are efficient and reliable.
• Optimise Processes: Maintain and enhance SOPs, QA processes, and operational dashboards, identifying and addressing inefficiencies using data insights.
• Collaborate Across Teams: Partner with Product to refine rules and unblock experiments, and with Compliance and the MLRO on escalations, SARs, and regulatory reporting.
• Data-Driven Insights: Provide actionable insights on false positives, alert quality, and investigation trends to continuously...